FAQ
Here are some of our most frequently asked questions and answers
How does the ordering process work?
Ordering with Connee’s Tees is simple and straightforward. You can start by selecting the product you want to customize, then upload your design or create one using our design tool. Once you’re satisfied with your design, proceed to checkout, and we’ll take care of the rest!
What types of apparel can I customize?
We offer customization services for a wide range of apparel, including t-shirts, hoodies, tank tops, hats, and more. Whether you’re looking to print on cotton, polyester, or a blend, we’ve got options to suit your needs.
Can I order in bulk for my team, event, or business?
Absolutely! We specialize in bulk orders and offer competitive pricing for larger quantities. Whether you need uniforms for your sports team, promotional merchandise for your business, or matching shirts for a family reunion, we’ve got you covered.
What printing methods do you use?
We utilize a variety of printing methods, including sublimation, direct-to-film (DTF) printing, and heat transfer. Each method has its own advantages depending on factors like design complexity, fabric type, and order quantity. Our experts will recommend the best option for your specific needs.
What file formats do you accept for custom designs?
We accept a wide range of file formats, including JPEG, PNG, PDF, SVG, and AI. If you’re unsure about compatibility, feel free to reach out to our customer service team for assistance.
What is your turnaround time for orders?
Our turnaround time depends on factors such as order size, printing method, and current production schedule. Typically, orders are processed and shipped within 7-10 business days. If you need your order expedited, be sure to let us know, and we’ll do our best to accommodate your timeline.
Do you offer international shipping?
Yes, we ship internationally to many countries around the world. Shipping rates and delivery times vary depending on the destination. During checkout, you’ll have the option to select your preferred shipping method and view estimated delivery times.
What if I'm not satisfied with my order?
Your satisfaction is our top priority. If for any reason you’re not completely satisfied with your order, please contact our customer service team, and we’ll do everything we can to make it right. Whether it’s reprinting your order or issuing a refund, we’re here to ensure you’re happy with your Connee’s Tees experience.
Can I see a proof of my design before placing my order?
Yes, we offer digital proofs upon request for custom designs. Simply upload your design or create one using our design tool, and then reach out to our customer service team to request a proof. We’ll provide you with a digital mock-up of your design on the selected apparel for your approval before proceeding with production.
Are there any limitations on the colors or designs I can print?
We have the capability to print a wide range of colors and designs, including photographs, gradients, and intricate details. However, there may be some limitations depending on the printing method and the type of fabric you choose. Our design experts will work closely with you to ensure that your design translates beautifully onto your chosen apparel.
Do you offer eco-friendly printing options?
Yes, we’re committed to sustainability and offer eco-friendly printing options upon request. Our eco-friendly inks and printing processes minimize environmental impact while still delivering vibrant, high-quality results. If you’re interested in eco-friendly printing for your order, please let us know, and we’ll be happy to accommodate your request.
Can I mix and match different garment styles and colors within a single order?
Absolutely! We understand that everyone has unique preferences, so we offer the flexibility to mix and match garment styles, colors, and sizes within a single order. Whether you’re outfitting a group with varying preferences or simply want to explore different options, we’re here to make it happen.
Do you offer discounts for repeat customers or bulk orders?
Yes, we value our loyal customers and offer discounts for repeat orders as well as bulk orders. The more you order, the more you save! Additionally, be sure to sign up for our newsletter to stay updated on special promotions and exclusive offers.
Can I cancel or modify my order after it has been placed?
Once an order has been placed, it immediately enters our production queue to ensure timely processing and delivery. However, if you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes after an order has been placed, we will do our best to accommodate your request whenever possible.